Refund Policy
Transparent and fair refund policies designed to protect both our guests and our business operations.
Last Updated: September 2024
Reservations & Booking
Advance Booking Required: We strongly recommend booking rooms in advance via our website, phone, or email to ensure availability.
- Room rates are subject to change without prior notice, except for confirmed reservations with deposits
- Special event periods may have different pricing and cancellation policies
- All reservations are confirmed only upon receipt of required deposit
Accommodation Policy
- Standard Occupancy: Each room accommodates up to its maximum capacity as listed
- Additional Guests: Extra person charges apply for occupancy beyond standard limits
- Children Policy: Children above 12 years are considered as adults for pricing
- Age Verification: Valid ID required for all guests during check-in
Deposit Requirements
Confirmation Deposit: 50% of total stay amount or one night's rate (whichever is higher) required to confirm reservation.
- Payment Methods: UPI, Net Banking, Credit/Debit Cards, and Cash (on arrival)
- Group Bookings: 3+ rooms require 30-day advance notice for cancellation refunds
- Contact: For payment assistance, call +91 99448 80059 or +91 4554 265037
Cancellation & Refund Policy
Free Cancellation
24+ hours before check-in: Full refund minus processing fee (₹100)
Late Cancellation
Within 24 hours: 50% refund of total booking amount
No-Show Policy
Failure to arrive without notice: No refund, full amount forfeited
- Refund Processing: 5-7 business days for online payments, 2-3 days for UPI
- Early Checkout: No refund for unused nights unless due to hotel service issues
- Weather/Emergency: Case-by-case consideration for natural disasters or emergencies
Check-in & Check-out
Standard Timings
- Check-in: 2:00 PM onwards
- Check-out: 12:00 PM (Noon)
- Late Check-out: Subject to availability (charges apply)
Flexible Options
- Early Check-in: Subject to room availability
- Late Arrival: 24/7 reception available
- Extended Stay: Contact reception for arrangements
Booking Modifications
Modification Window: Changes allowed up to 48 hours before arrival, subject to availability.
- Date changes may result in rate differences
- Room type upgrades available based on availability
- Modifications within 48 hours subject to additional fees
- Group booking modifications require 7-day notice
Special Requests & Accessibility
- Room Preferences: Specific room requests subject to availability
- Accessibility: Please inform us of any special accessibility needs during booking
- Dietary Requirements: Advance notice required for special meal arrangements
- Celebration Arrangements: Available with prior coordination
Policy Updates & Contact
Sixth Star Inn reserves the right to update this refund policy at any time. Changes will be posted on our website with the updated date.
Contact Information
- Email: info@sixthstarinn.com
- Phone: +91 99448 80059
- Landline: +91 4554 265037
Business Hours
- Reception: 24/7
- Management: 9:00 AM - 9:00 PM
- Emergency: Always available
Booking Confirmation
Upon successful booking, you'll receive a confirmation email and SMS with your booking reference number. Please present this confirmation during check-in along with a valid photo ID.