Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last Updated: September 2024
Our Commitment to Privacy
At Sixth Star Inn, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
This Privacy Policy applies to all information collected through our website, mobile applications, booking services, and any related services, sales, marketing, or events (collectively, "Services").
By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described here, please do not use our Services.
Information We Collect
Personal Information
- • Full name and contact details
- • Email address and phone number
- • Payment and billing information
- • Government ID details (for verification)
- • Special requests and preferences
Technical Information
- • IP address and browser type
- • Device information and operating system
- • Website usage patterns and analytics
- • Cookies and tracking technologies
- • Location data (with permission)
How We Collect Information
- Direct Collection: Information you provide when booking, contacting us, or using our services
- Automatic Collection: Data collected through cookies, analytics, and website interactions
- Third Parties: Information from payment processors, booking platforms, and marketing partners
- Public Sources: Publicly available information to verify identity and prevent fraud
How We Use Your Information
Service Delivery
Process bookings, manage reservations, and provide customer support
Communication
Send confirmations, updates, and promotional offers
Improvement
Analyze usage patterns to enhance our services
Specific Use Cases
- Booking Management: Process reservations, handle payments, and manage your stay
- Customer Service: Respond to inquiries, resolve issues, and provide support
- Marketing: Send relevant offers, newsletters, and promotional content (with consent)
- Legal Compliance: Meet regulatory requirements and prevent fraudulent activities
- Business Operations: Analyze trends, improve services, and optimize user experience
Information Sharing & Disclosure
We do not sell your personal information. We only share information in specific circumstances outlined below.
When We Share Information
- Service Providers: Payment processors, booking platforms, and technology partners
- Legal Requirements: When required by law, court orders, or government regulations
- Business Transfers: In case of merger, acquisition, or sale of business assets
- Safety & Security: To protect rights, property, and safety of our guests and staff
- Consent: With your explicit permission for specific purposes
Third-Party Services
We work with trusted partners like payment gateways, analytics providers, and marketing platforms. These partners have their own privacy policies and data handling practices.
Data Security & Protection
Security Measures
We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits.
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security updates and patches
- Firewall protection and intrusion detection
- Data backup and recovery systems
Administrative Safeguards
- Employee training on data protection
- Access controls and authentication
- Regular privacy and security audits
- Incident response procedures
- Vendor security assessments
Your Privacy Rights
Access & Control
- • Request access to your personal data
- • Update or correct inaccurate information
- • Delete your personal information
- • Restrict or object to processing
Communication Preferences
- • Opt-out of marketing communications
- • Choose communication channels
- • Set frequency preferences
- • Manage cookie settings
How to Exercise Your Rights
- Contact Us: Email privacy@sixthstarinn.com or call +91 99448 80059
- Account Settings: Update preferences through your online account
- Unsubscribe: Use unsubscribe links in marketing emails
- Response Time: We'll respond to requests within 30 days
Cookies & Tracking Technologies
Cookie Usage: We use cookies and similar technologies to enhance your experience and analyze website usage.
Essential
Required for website functionality
Analytics
Help us understand usage patterns
Marketing
Personalize content and ads
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Data Retention
- Booking Data: Retained for 7 years for legal and tax purposes
- Marketing Data: Until you opt-out or request deletion
- Website Analytics: Anonymized data retained for 26 months
- Customer Support: Retained for 3 years for service improvement
- Legal Requirements: As required by applicable laws and regulations
International Data Transfers
Your information may be transferred to and processed in countries other than India where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Age Restriction: Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Updates to This Privacy Policy
- Regular Reviews: We review and update this policy regularly
- Notification: Material changes will be communicated via email or website notice
- Effective Date: Changes take effect 30 days after notification
- Continued Use: Using our services after changes indicates acceptance
Contact Us About Privacy
If you have questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer
- Email: privacy@sixthstarinn.com
- Phone: +91 99448 80059
- Response Time: Within 48 hours
Mailing Address
- Sixth Star Inn
- Privacy Department
- Uthamapalayam, Tamil Nadu, India